Privacy Policy — Your Data at 789com

1. Introduction

789com takes your privacy seriously. This Policy sets out clearly what personal information we collect from Pakistani players when they register, deposit, play or contact support, how that information is used, with whom it may be shared, and how it is protected. We aim to be straightforward about data practices rather than burying the important details in vague legal language.

This Policy applies to all services offered through 789com.plus, including the sports betting section covering cricket, PSL and T20 matches, the live casino, slot games, the VIP programme, deposit and withdrawal services, and any communication between you and the support team.

If you are under 18 years of age, you are not permitted to register an account or use any services on this platform. 789com does not knowingly collect personal data from anyone under the age of 18.

2. What Information We Collect

We collect personal information in two main ways: information you provide directly when you register and use the platform, and information that is generated automatically as you interact with the site.

2.1 Information You Provide

When you register an account, you will be asked to provide:

• Your full name
• Date of birth (to confirm you are aged 18 or over)
• A valid email address
• A contact phone number
• A preferred payment method (JazzCash, Easypaisa, Raast, bank account details or card information)

During the verification process, which may be required before your first withdrawal or at any point thereafter, you may be asked to provide copies of identity documents such as a CNIC, passport or other government-issued identification, along with proof of address or proof of your payment method. This information is used solely for identity verification and financial compliance purposes.

If you contact our support team, we may retain records of those communications — including your queries, the responses provided and any relevant account details referenced during the conversation.

2.2 Information Collected Automatically

When you visit 789com.plus or use the platform, the following information may be collected automatically:

• Your IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited, time spent on each page and features used
• Game sessions, bets placed, deposit and withdrawal activity
• Session duration and login timestamps

This information helps us understand how players use the platform, identify and resolve technical issues, detect unusual or potentially fraudulent activity, and improve the overall experience.

3. How We Use Your Information

The personal information collected by 789com is used for the following purposes:

Purpose	Details
Account management	Creating, maintaining and securing your registered account on the platform.
Payment processing	Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards.
Identity verification	Confirming your age, identity and ownership of the payment method used on your account.
Customer support	Responding to your queries, resolving disputes and providing assistance with account issues.
Fraud prevention	Detecting and investigating suspicious activity, including multiple account creation and unauthorised access attempts.
Promotions	Notifying you of relevant bonuses, VIP tier updates and promotions you are eligible for based on your account activity.
Platform improvement	Analysing usage patterns to improve the platform, fix issues and develop new features.
Responsible gaming	Monitoring account activity to support responsible gaming tools and respond to self-exclusion or limit requests.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

4. Who We Share Your Information With

789com does not sell personal data. Your information is shared only where it is necessary to operate the platform effectively and maintain security. The categories of third parties we work with are:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners handle the mechanics of PKR transactions. They receive only the information required to process a specific transaction.
• Identity verification providers — specialist services that assist with document verification and age confirmation as part of the account verification process.
• Fraud prevention services — platforms that help identify suspicious patterns, multiple account attempts and potentially fraudulent activity across the platform.
• Technical infrastructure providers — hosting, security and platform technology providers who may have access to server-level data but are bound by confidentiality obligations.

All third parties who process data on behalf of 789com are required to handle that data securely and to use it only for the purpose for which it was shared. We do not pass your personal data to advertisers, data brokers or unrelated commercial entities.

5. Cookies and Tracking Technologies

789com uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform. The types of cookies used are:

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options.
• Analytics cookies — help us understand how the platform is used, which pages are visited most and where technical issues occur. This data is aggreg ated and does not identify individual users.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling functional cookies may affect your experience on the platform — for example, your preferences may not be saved between sessions. Strictly necessary cookies cannot be blocked without preventing the platform from working properly.

6. How Long We Keep Your Data

789com retains personal data for as long as your account remains active and for a period after closure as required for financial record-keeping, fraud prevention and dispute resolution. Specifically:

• Account and identity information is retained for a minimum of five years following account closure.
• Transaction records, including deposit and withdrawal history in PKR, are retained for a minimum of five years.
• Support communication records are retained for up to three years.
• Analytics and usage data that is not linked to a specific individual is retained indefinitely in aggregated form.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised. If you request account closure, we will confirm the retention period that applies to your data at that time.

7. How We Protect Your Data

Keeping your personal and financial information secure is a core responsibility. The technical and organisational measures 789com uses to protect data include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Encryption of sensitive data stored on our systems, including payment-related information.
• Access controls that restrict which staff members can view personal data, based on their specific operational role.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication available for player accounts to add an additional layer of login security.

No online platform can guarantee absolute security, but 789com applies industry-standard practices to reduce risk as far as reasonably possible. If you believe your account has been accessed without your authorisation, contact support immediately so the account can be secured and an investigation started.

8. Your Privacy Rights

As a registered user of 789com, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through live chat or the email address provided in this Policy.

9. Protection of Minors

789com does not knowingly collect or process personal data from anyone under the age of 18. Registration requires confirmation that the user is at least 18 years old, and age verification checks are carried out as part of the account verification process. If we identify that an account has been registered by a person under 18, the account will be immediately closed, any balance returned and all associated personal data deleted.

If you are a parent or guardian and believe a minor has registered an account using your details or without your knowledge, please contact support immediately. We take underage access very seriously and will act on any such report without delay. Visit our Responsible Gaming page for additional guidance on managing access within your household.

10. Changes to This Policy

789com may update this Privacy Policy periodically to reflect changes in how the platform operates or in applicable data protection standards. When changes are made, the "Last Updated" date at the top of this page will be revised. Where changes are material, registered users will be informed via the email address on their account.

Continued use of the platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is handled.

11. Contact and Data Queries

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please get in touch with the 789com support team. Live chat is available around the clock through the platform. You can also reach us at the email address shown in the footer of this page.

For account-related data requests, please have your registered email address ready so the support team can verify your identity before processing the request.