789com FAQ — Find Your Answer Fast

On the Login page, tap "Forgot password?" and enter your registered mobile number or email. A reset link or OTP will be sent to you. Follow the steps to set a new password. Make sure you still have access to the mobile number or email linked to your account. If you have lost access to both, contact support with your CNIC details for manual recovery.

No. 789com allows only one account per person. Creating multiple accounts is against the Terms and Conditions and can result in all related accounts being suspended and balances forfeited. If you have trouble accessing your existing account, use the password reset option or contact support — there is no need to create a new one.

For your first withdrawal or when withdrawing larger amounts, you may be asked to complete a simple identity verification step. This typically requires a copy of your CNIC (National Identity Card). This is a standard process to protect your account and ensure funds are returned to the correct person. Verification is usually completed within a few hours during business hours.

After logging in, go to your account security settings and toggle on two-factor authentication. You will be asked to confirm with your current password. Once enabled, each new login session will require a one-time PIN sent to your registered Pakistani mobile number. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access even if your password is compromised.

789com supports a range of Pakistani payment methods for deposits in PKR:

• JazzCash — mobile wallet, instant processing
• Easypaisa — mobile wallet, instant processing
• Raast — interbank instant payment system
• Bank Transfer — standard banking channels
• Debit/Credit Cards — Visa and Mastercard
• Mobile Wallets — other supported wallets

All transactions are processed in PKR with no currency conversion fees on your end.

The minimum deposit on 789com is PKR 200. This low entry point means you can start betting on cricket or playing slots without needing to commit a large amount upfront. Maximum deposit limits vary by payment method — check the Deposit page for the current limits on each method.

JazzCash, Easypaisa and Raast deposits are typically credited instantly or within a few minutes. Bank transfers may take longer depending on your bank's processing times — usually within a few hours during business hours. If your deposit has not appeared after 30 minutes for a wallet payment, contact support with your transaction reference number.

First, check that your JazzCash account has sufficient balance and that your mobile number is correctly registered with JazzCash. Also confirm that your daily transaction limit has not been reached. If the payment went through on the JazzCash side but your 789com balance did not update, take a screenshot of the JazzCash confirmation and contact support — they will resolve it quickly once they have the transaction reference.

789com does not charge any fees on standard deposits. Your deposited PKR amount is credited in full to your account balance. Your own payment provider (e.g. your bank or JazzCash) may have their own standard transaction fees, but that is separate from anything charged by 789com. Check the Deposit page for the latest information.

Log in to your account, go to the Withdrawal section, select your preferred payment method (JazzCash, Easypaisa, Raast or bank transfer), enter the amount and confirm. For first-time withdrawals, you may need to complete a quick identity verification step before the request is processed.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours. Bank transfers typically take one to two business days depending on your bank. During peak periods such as PSL season, processing may take a little longer. You will receive a notification once your withdrawal has been sent.

The minimum withdrawal amount is PKR 500. This applies across all payment methods including JazzCash, Easypaisa, Raast and bank transfer. Maximum withdrawal limits vary by method and account tier — VIP members generally have higher daily withdrawal limits. See the Withdrawal page for current limits.

Common reasons for a declined withdrawal include:

• Pending bonus wagering requirements that have not yet been met
• Identity verification not yet completed
• The withdrawal amount exceeds your current verified limit
• The payment details entered do not match the account on record

If none of these apply, contact support with your withdrawal request ID and they will investigate promptly.

New 789com members are eligible for a welcome bonus on their first deposit. The bonus is credited as bonus funds to your account after your qualifying deposit clears. Bonus funds come with wagering requirements — this means you need to wager the bonus amount a certain number of times before the resulting winnings can be withdrawn as real PKR. The full terms are on the Promotions page.

A wagering requirement (also called a rollover or playthrough) means you need to place bets totalling a certain multiple of the bonus amount before it converts to withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 in total bets using that bonus. Progress is tracked in your account. Sports bets on cricket, PSL and other markets, as well as slots, typically count towards the requirement — check the promotion terms for exact details.

No — bonus funds and winnings derived from bonus funds can only be withdrawn once the applicable wagering requirement has been completed. You can, however, withdraw any real-money balance that is separate from bonus funds at any time, provided you have met the minimum withdrawal amount of PKR 500.

Yes. 789com runs dedicated promotions during Pakistan Super League (PSL) and other major cricket events including T20 internationals and ODI series. These can include enhanced odds, free bets, cashback offers and deposit bonuses tied to specific matches. Check the Promotions page regularly during active tournaments so you do not miss out.

789com covers a wide range of cricket betting markets including:

• Pakistan Super League (PSL) — all fixtures, outright winner, top batsman/bowler
• T20 internationals featuring Pakistan
• ODI and Test series
• In-play/live betting — ball-by-ball odds during live matches
• Match winner, total runs, player performance, over/under markets

Visit the Sports section to see all currently available markets.

If a match is abandoned before the minimum overs required for an official result are bowled, pre-match bets are typically voided and the staked amount is returned to your account balance. If a match is postponed and rescheduled, bets usually remain active for the rescheduled date. Specific rules are detailed in the Sports Betting Terms on the Terms and Conditions page.

Most cricket bets are settled within minutes of the official match result being confirmed. In-play bets are settled as the relevant event occurs (e.g. end of over, fall of wicket). Occasionally, settling takes a little longer if there is a DLS calculation, a result review, or if the result is delayed by officials. Your settled bets and winnings will show in your account history.

The 789com Live Casino features HD-streamed live dealer games including baccarat, roulette, blackjack, teen patti and a range of game show-style titles. Tables are open 24 hours a day, seven days a week. Your PKR balance is shared across all game types, so you can move between cricket betting and casino tables without any separate wallet.

789com offers hundreds of slot titles across different themes and mechanics — classic three-reel slots, video slots with bonus rounds, jackpot slots and Megaways-style games. New titles are added regularly. Browse the full library on the Slot Games page. You can mark your favourite titles for easy access on your next visit.

Yes. 789com is fully mobile-optimised and works directly in your phone's browser. No app download is required. Chrome on Android and Safari on iOS both give a smooth experience. Live casino streams and slot games load quickly even on a standard 4G connection. You can add the site to your home screen for quick one-tap access.

The 789com VIP programme rewards players based on their betting activity. Every bet you place — whether on cricket, live casino or slots — earns you VIP points. As your points accumulate, you move through tiers: Bronze, Silver, Gold, Platinum and beyond. Higher tiers come with better benefits including higher withdrawal limits, exclusive bonuses, personal account managers and priority customer support.

After logging in, go to the VIP section in your account dashboard. Your current tier, total points earned and a progress bar showing how close you are to the next tier are all displayed there. Points are updated in real time as your bets are settled.

Points expiry rules depend on your VIP tier. Higher-tier members generally benefit from longer or indefinite point validity. To avoid any expiry, simply keep your account active by logging in and placing occasional bets. Full details on point validity and tier maintenance requirements are on the VIP page.

You can set personal deposit limits, session time limits and spending limits directly from your account settings. These tools are there to help you manage your gaming activity within a budget you are comfortable with. If you want to set a limit, go to the Responsible Gaming section in your account, choose the type of limit and the period (daily, weekly or monthly), and confirm. Limits take effect immediately.

Yes. If you feel you need a break, you can use the account cool-off or self-exclusion option in your account settings. A cool-off temporarily suspends your ability to deposit and bet for a set period. Self-exclusion is a longer-term option. During any exclusion period, you will not receive promotional communications. We encourage all players to use these tools if gaming is no longer enjoyable or is affecting daily life. See our Responsible Gaming page for more information.

No. 789com is strictly for adults aged 18 and over. Age verification is part of the registration and withdrawal process. If you are under 18, you are not permitted to register or play on this platform. If you are a parent or guardian and are concerned about underage access, we recommend using parental control software on shared devices to restrict access to gambling websites.